For Customer to Agree:By providing ONSMART with my personal data, I agree that ONSMART may collect, use and disclose my personal data for purposes in accordance with its Privacy Policy and the Personal Data Protection Act 2012.
- INTRODUCTION
- PERSONAL DATA THAT COLLECT FROM YOU
- USAGE AND DISCLOSURE OF PERSONAL DATA
- UPDATING PERSONAL DATA
- REQUEST TO WITHDRAW CONSENT
- CHILDREN AND KIDS BELOW 18 YEARS OLD
- THIRD PARTY COOKIES
- GOVERNING LAW
- ONSMART’S RIGHTS TO DISCLOSE PERSONAL DATA
- LANGUAGE OF THIS POLICY
INTRODUCTION
ONSMART recognizes that privacy is a fundamental human right and further recognizes the important of privacy, security and data protection to our customers and partners. We totally committed to protecting the privacy of our customer. Hence, we will only collect, record, retain, store, disclose, transfer and use your personal information as outlined below.
1.1 ONSMART takes its responsibilities in relation to protecting your Personal Data and compliance with Applicable Laws very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.For the purposes of understanding ONSMART’s Personal Data Protection Policy (“Policy”), capitalised terms used in this Policy shall have the following meanings:
- “Applicable Laws” means Singapore’s Personal Data Protection Act 2012 and its subsidiary legislations and regulations as amended from time to time;
- "Apps"means our ONSMART’s mobile app on iOS and Android and any other app we may own or operate from time to time;
- “Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable Data Protection Laws.
- “Platforms”means collectively OnSmart’s Apps, Social Media and Website, and any other websites or applications which we may own or operate from time to time;
- “Social Media”means OnSmart’s pages and accounts on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+’
- “Website” means the OnSmart website accessed at the following address www.onsmart.com; and
- “OnSmart, we, us, or our” means ONSMART team or AddOn Systems Singapore Pte Ltd or its wholly owned subsidiary AddOn Systems Singapore Pte Ltd.
PERSONAL DATA THAT COLLECT FROM YOU
We collect Personal Data from you when:
- You register an account on the Website or the Apps;
- You use any of our related services, such as subscribing to our newsletter, product notifications;
- You browse our products and services or otherwise interact with our Website and Apps;
- You accept our cookies on your device;
- You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
- You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
- You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
- We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
- Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
- Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
- When you voluntarily submit your Personal Data to us for any reason.
We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us. However, we may collect your bank account details to process refunds.We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.
USAGE AND DISCLOSURE OF PERSONAL DATA
In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:
- employees, consultants, temporary workers;
- ONSMART’s distributor partners, who supply and deliver the products or services you ordered through the Website or Apps;
- payment processors, who process your payment on the Website and the Apps;
- logistics providers, such as courier services which will deliver your order to you;
- business partners who separately maintain an account with you for loyalty or point redemption programs, such as AirAsia Big;
- business partners or vendors in connection with the processing of any promotion, event or service organised by us;
- professional advisers and consultants;
- agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and
- any other party whom you authorize us to disclose your Personal Data to.
We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:
- register and maintain your user account and to verify your identity or age;
- process your order for our products or services, process or collect your payment for the order;
- deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
- process your returns or refunds in accordance with our Terms of Service;
- provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
- communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website or Apps Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;
- personalise and improve your customer experience when you visit the Website and the Apps, for example by prioritizing products and services appearing in your search results or feed;
- monitor and enforce compliance with our Terms of Service, including dispute resolution;
- ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website and Apps.
(collectively, the "Purposes")In addition, we may use and disclose your Personal Data for the following purposes, to:
- send you marketing communications in relation to our sales, products, services, promotions or the Platforms;
- send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;
- deliver ads which are related to our products and services which may be of interest to you on the Platforms or other websites, apps or online platforms;
- enable businesses to deliver ads which are related to their products and services which may be of interest to you;
- provide you with our add-on or premium services such as Premium Care;
- invite you to our private customer events;
- process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
- process your participation in our business partners’ loyalty or point redemption programs;
- conduct market and customer research, analysis or tracking;
- promote our products and services on our Platforms;
- manage the administrative and business operations of ONSMART and complying with internal policies and procedures;
- improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and
- any specific purpose in relation to a certain product or service, which we may separately notify you on the product or service page;
(collectively, the “Additional Purposes”) We may also disclose your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such disclosure does not require consent under the Applicable Laws. We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. Note: If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.