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Returns & Exchanges

1. Returns and Refunds:

  • Faulty Items: Faulty items can be returned within 7 days of delivery for exchange only.
  • Exchange Policy: Exchanges are only applicable with respective documentation & product condition.
  • Returns for Other Reasons: Returns due to change of mind are not accepted.

 

2. Return Conditions:

  • Items must be returned in their original packaging, including all accessories, manuals, and original packaging materials.
  • Items with cosmetic damage, misuse, or incomplete packaging will not be accepted for return.

 

3. Return Process:

  • Customers must contact customer service within 7 days of delivery to initiate a return for faulty items. Exchanges are subject to stock availability.
  • After 7 Days: For issues arising after 7 days of delivery, please contact our service centre for assistance.

 

4. Order Cancellation:

  • Once an order is confirmed, cancellations are not permitted.

 

5. Refund Processing:

  • The refund processing time may take 7-10 working days.