1. Returns and Refunds:
- Faulty Items: Faulty items can be returned within 7 days of delivery for exchange only.
- Exchange Policy: Exchanges are only applicable with respective documentation & product condition.
- Returns for Other Reasons: Returns due to change of mind are not accepted.
2. Return Conditions:
- Items must be returned in their original packaging, including all accessories, manuals, and original packaging materials.
- Items with cosmetic damage, misuse, or incomplete packaging will not be accepted for return.
3. Return Process:
- Customers must contact customer service within 7 days of delivery to initiate a return for faulty items. Exchanges are subject to stock availability.
- After 7 Days: For issues arising after 7 days of delivery, please contact our service centre for assistance.
4. Order Cancellation:
- Once an order is confirmed, cancellations are not permitted.
5. Refund Processing:
- The refund processing time may take 7-10 working days.